Both parties agree to the following terms and conditions.

1. Scope of Services
The Agency agrees to provide Social Media Marketing services which may include:
• Social media content creation
• Graphic design
• Video editing (reels / short videos)
• Caption writing
• Hashtag research
• Content scheduling and posting
• Social media strategy
• Monthly performance report
Services will be provided according to the package selected by the client.

2. Content & Materials
The Client agrees to provide all necessary materials including:
• Raw videos
• Images
• Brand information
• Offers or promotions
These materials must be shared 48–72 hours in advance to allow smooth editing and scheduling.
Delays from the client’s side may affect posting schedules.

3. Revision Policy
The Agency will provide up to 3 revisions per post/design/video.
Any revisions beyond this limit may incur additional charges.

4. Payment Terms
• Services are billed on a monthly basis.
• 50% advance payment is required before work begins.
• Remaining payment must be completed as per the agreed timeline.
• Late payments may result in temporary pause of services.
All payments are non-refundable once work has begun.

5. Advertising Budget
Any advertising or promotional budget for platforms such as Instagram or Facebook is separate from the service fee.
The Client is responsible for paying the advertising budget directly to the platform.

6. Communication
All project communication will take place via WhatsApp / Email / Phone during working hours.
Working hours:
Monday – Friday | 10 AM – 6 PM

7. Client Responsibilities
The Client agrees to:
• Provide timely approvals for content
• Share accurate information about the brand
• Provide necessary access to social media accounts if required

8. Cancellation & Termination
Either party may terminate the agreement with 15 days written notice.
No refunds will be issued for work already completed.

9. Intellectual Property
All designs, graphics, videos, and content created by the Agency will belong to the Client after full payment is completed.
The Agency reserves the right to show the work in its portfolio.

10. Results Disclaimer
The Agency will use professional strategies to improve social media performance.
However, the Agency does not guarantee specific results such as followers, leads, or sales, as these depend on multiple external factors.